TOPDRAWER - Store Manager

“Durability is sustainability.”

As creative professionals, we know the nomadic lifestyle is as much a mindset as it is a way of being. We look to tackle the projects that make us stretch. To us, nomadism isn’t simply about being on the move: it’s about an existence in which the things we carry directly impact our productivity, our well-being, and even our identity.

At Topdrawer, we combine the quality and craftsmanship of our grandparents’ generation with our drive for independence, function, and stylish sustainability. It all results in a collection of tools curated from around the world that help you do your best work, wherever you are.

Our Store Managers at Topdrawer are the leaders of our stores and the core drivers of our brick-and-mortar business. Their main objective is to steer performance and build strong relationships with their community, from recruiting and developing a creative team to achieving financial results through excellent customer service. Our Store Managers truly understand the nomadic lifestyle and believe that “durability is sustainability.” They strive to get the right tools in the hands of creatives to ensure they can create their best work. 

Core Company Competencies:

• Action-Oriented: Full of energy and willingness to take practical action. 
• Customer Focused: Dedicated to establishing effective relationships.
• Career Oriented: Driven to take ownership of own professional development
• Composure: Ability to remain calm under pressure.
• Decision Making/ Quality: Makes timely, informed decisions.
• Creative: Develops fresh ideas that provide solutions and results.
• Teamwork: Fosters a collaborative community.
• Ethics and Values: Share Topdrawer’s ethics and values of being honest, responsible, and respectful.
• Raising the bar: Generates ideas for improvement and always goes the extra mile.
• Empathy: Genuinely seeking to understand and respect others’ perspectives and emotions.
• Edge: Takes calculated risks to improve performance.

What you’ll do:

• Communicate Topdrawer’s mission, vision, and values.
• Lead customer engagement through ongoing sales training.
• Ensure operational excellence in your store location.
• Manage store P+l including payroll budgets and shrink.
• Demonstrate unparalleled product knowledge and offer exceptional advice.
• Achieve growth and hit sales targets by successfully managing the sales team.
• Drive customer participation in Topdrawer’s rewards program.
• Design and implement a strategic business plan to exceed KPI goals and sales objectives.
• Own recruiting, coaching, and performance monitoring of store team.
• Perform annual performance reviews for all your team members. 
• Manage visual merchandising guidelines and directives.
• Conduct continual sales/customer service training for the team.
• Set and distribute individual sales goals each day for each person. 
• Monitor results, teach, and celebrate successes.
• Observe and plan competitive campaigns and events.
• Build and promote strong, long-lasting customer relationships through VIP segmentation.
• Identify successes and opportunities within the business and create a plan of action.
• Other responsibilities may be added to meet the needs of the business.

Experience you’ll bring:

• BS/MS degree in business or a related field experience
• 5+ years of proven sales experience
• 5+ years of retail experience
• 3 years of leadership experience
• Positive, self-starting attitude

Knowledge, Skills, and Attributes: 

• Strong organizational skills and keen attention to detail.
• Ability to work efficiently in a fast-paced and team-oriented environment.
• Good understanding of developing lifelong customer relationships.
• Excellent communication and interpersonal skills.
• Self-motivated, able to work independently, and know when to seek guidance.
• Basic skills in Microsoft Office and Google Suite.

What we offer:

• Full-time
• Competitive salaries
• Incentives
• Health/Vision/Dental Benefits  
• 401K Matching
• Career growth opportunities
• 18 Days PTO