TOPDRAWER - Key Holder

“Durability is sustainability.”

As creative professionals, we know the nomadic lifestyle is as much a mindset as it is a way of being. We look to tackle the projects that make us stretch. To us, nomadism isn’t simply about being on the move: it’s about an existence in which the things we carry directly impact our productivity, our well-being, and even our identity.

At Topdrawer, we combine the quality and craftsmanship of our grandparents’ generation with our drive for independence, function, and stylish sustainability. It all results in a collection of tools curated from around the world, that help you do your best work, wherever you are.

Our Key Holders at Topdrawer are essential to our store team and help drive our brick-and-mortar business. Their main objective is to work closely with the Store Manager(s) and District Manager to build strong relationships with their community and achieve financial results through excellent customer service. Our Sr. Key Holders truly understand the nomadic lifestyle and our belief that “durability is sustainability.” They strive to get the right tools in the hands of creatives to ensure they can create their best work. 

Core Company Competencies:

• Action-Oriented: Full of energy and willingness to take practical action. 
• Customer Focused: Dedicated to establishing effective relationships.
• Career Oriented: Driven to take ownership of own professional development.
• Composure: Ability to remain calm under pressure.
• Decision Making/ Quality: Makes timely, informed decisions.
• Creative: Develops fresh ideas that provide solutions and results.
• Teamwork: Fosters a collaborative community.
• Ethics and Values: Share Topdrawer’s ethics and values of being honest, responsible, and respectful.
• Raising the bar: Generates ideas for improvement and always goes the extra mile.
• Empathy: Genuinely seeking to understand and respect others’ perspectives and emotions.
• Edge: Takes calculated risks to improve performance.

What you’ll do:

• Communicate Topdrawer’s mission, vision, and values.
• Engage in ongoing sales/ customer service training.
• Demonstrate unparalleled product knowledge and offer exceptional advice.
• Drive customer participation in Topdrawer’s rewards program. 
• Achieve growth and hit sales targets set by the District Manager/ Store Manager.
• Assist with visual merchandising guidelines and directives.
• Monitor daily KPI goals and sales objectives. 

• Participate in operational daily responsibilities. (i.e. shrink monitoring, TOs, POs, cycle counts, SKU integrity, etc.)
• Contribute to a positive store environment through effective and consistent communication, teamwork, and partnership with the entire team.
• Build and promote strong, long-lasting customer relationships.
• Other responsibilities may be added to meet the needs of the business.

Experience you’ll bring:

• 2+ years of proven sales experience
• 3+ years of retail experience
• Positive, self-starting attitude

What we offer:

• Competitive salaries
• Incentives
• 401K Matching
• Career growth opportunities